Q1. What file formats are supported?
A. For point cloud file; LAS, LAZ, XYZ, PTS, PTX, PLY and for 3D Models; OBJ including its material file (mtl )
Q2. How to get a 14-day free trial ?
A. Please sign up here
and follow the steps to login to your account. Then from "Plans" section click on "Trial" to activate it. You can also watch this video
Q3. What browsers and platforms are supported?
A. Google Chrome, Firefox and Opera and regards with platforms Desktop and Tablet are supported. In near future Mobile version of the viewer will be ready too
Q4. What is the recommended point cloud format to upload?
A. We recommend to upload LAZ format as it is compressed and it occupies less space. however the post processed file size is the same for all supported formats.
Q5. Which web browsers are recommended?
A. Google Chrome, Opera and Mozilla Firefox.
Q6. Do I need any plug-in to run the software?
A. No plug-in needed.
Q7. What is storage and bandwidth usage?
A. Storage is the occupied space on server which includes the original point cloud / 3D model files plus the post-processed files size. This depends on what file format has been uploaded (laz files occupy less space). It measures how much data has been sent /received over a specific connection. By increasing the number of views of your dataset, more bandwidth will be used
Q8. Can I add storage and bandwidth within current subscription?
A. Yes you can, after you purchase a plan, storage & bandwidth package of 50GB will be available to expand your disc space without upgrading your existing plan
Q9. Can I cancel my subscription?
A. Yes, all subscriptions are monthly based and there is no lock in, except Enterprise Licence which is on yearly basis. However, after cancellation the current cycle amount cannot be refunded
Q10. How do I report a bug?
Q11. What is Guest User?
A. Guest User is a person who you can invite to your Project under various access levels. According to the access level they can upload point clouds and 3D models to that specific project. A Guest User cannot create a project unless they decide to activate their trail account or purchase a plan
Q12. What is the difference between inviting a Guest User and Share a project link?
A. By sending a Guest invitation to a person, you gives access to the User Control Panel under some preset permission levels while a person who has got a project share link can only have access to point cloud viewer