Frequently asked questions

What is Point Share Plus?

Point Share Plus is an industry leading online point cloud viewing and collaboration platform designed to help you maximise the value of point cloud and 3d model data.

Point Share Plus enables you to store and view limitless point cloud data and 3D models without the need for dedicated desktop software or browser plug-ins. Point Share Plus facilitates sharing and collaborating with your colleagues and clients and provides tools to interrogate and analyse your data.

Is Point Share Plus free to use?
How much does Point Share Plus cost?
Is there a free version of Point Share Plus?

Product questions

What browser platforms do you support?

We support all modern browsers including, but not limited to; Google Chrome, Mozilla Firefox, Microsoft Edge, and Opera.

Which browser do you recommend?
What point cloud formats do you support?
Which point cloud format do you recommend?
What 3D models formats do you support?
Do I need a plug-in to run Point Share Plus?
Do you support mobile devices?
How do I report a bug?

Plan questions

Which plan is right for me?

We understand that each organisation is unique, requiring different storage capacity for its projects, and common features to support its workflows and collaboration. As such, all our plans offer the same feature set but are differentiated by two factors; storage and bandwidth, and users.

For Standard plans, the storage and bandwidth limit, and the number of users in determined by the level of your plan. For Enterprise plans, the storage and bandwidth limit and the number of users can be customised up from our base level plan.

Once you’ve decided on the plan, choose your preferred subscription payment: monthly or yearly.

If you need help in choosing the right plan for you, reach out to [email protected] to discuss your needs with our sales team.
What is the difference between Standard and Enterprise plans?
Who is the Standard plan for?
Who is the Enterprise plan for?
What is a guest user, and how do I add one?
What is the difference between inviting a guest user and sharing a link to a project?
Is there a cost for additional users?
What is bandwidth?
What happens if I use my allocated storage and bandwidth?
Can I add storage and bandwidth to a Standard plan?
Can I upgrade from a Standard plan to an Enterprise plan?

Billing questions

How can I manage my billing?

If you are the owner or admin of your account, you can access your plan settings, subscription log, payment history, upcoming invoices and more in the subscription management area.

What payment methods do you accept?
What currencies do you accept?
Can I upgrade to a different plan in the future?
Can I pay for Point Share Plus monthly?
Do you offer any discounted plans?
Do you offer plans for students?
We are a not-for-profit organisation. Do you offer any discounts?
Can I cancel my subscription?